• Knowledgeable in standard computer applications and programs e.g., MS Word, Adobe Reader, Internet/Email, file management and database familiarity required.
• Previous experience in customer service preferred.
• Must enjoy working with the public, meeting new people and partnering with various teams within the Museum.
• Must possess good interpersonal and communication skills.
• Genuine interest in or enthusiasm for contemporary art; background in studio arts
or art history helpful.
• Broad general knowledge and interest in the community of Miami and surrounding region (particularly area attractions, hotels, restaurants, etc.)
Essential Functions included, but are not limited to:
• Assist with Museum reception and visitor services; meeting and greeting the general public at the Museum’s lobby reception desk.
• Provide accurate information about the Museum, exhibitions, educational or planned programs and special events, plus Miami travel and destination related guidance as necessary.
• Sell admission, tickets, and assist with reservations for Museum programs and special exhibitions in person, over the phone, or via mail/email.
• Sell memberships and provide PAMM membership/benefits information.
• Handle and balance cash/credit transactions utilizing a Point of Sale/database constituent management system.
• Answer the main Museum phone extension, as well as provide occasional coverage for Museum Receptionist (including interoffice mail distribution).
• Assist with registration and guest reception during featured or special events.
• Extend reception to school tours (greet school chaperones, assist with group division, facilitate gallery transitions for the teaching artist, etc.)
• Assist in assuring a safe environment for both artwork and visitors alike.
(Reminding visitors of Museum etiquette – no touching, photography policy, etc.)
• Provide coverage when necessary for all workstations within Visitor Services.
• Solve basic Museum visitor concerns and respond/note visitor complaints.
• Perform office, floor and gallery tasks: greeting, ticket-taking, restocking printed materials, providing breaks for coworkers, printing and folding programs, stuffing envelopes, completing confirmation letters, filing, etc.
• Provide support as needed for other departments within the Museum.
• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to and friendly with all co-workers
• Be self-motivated and use time wisely
• Maintain open line of communications with each department
• Communicate pertinent information
• Respond positively to new ideas, and openly accept critical/developmental feedback
• Maintain effective communication through the use of meetings and memorandums
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
• VSAs must be able to stand for up to 9 hours a day with 2 scheduled breaks.
• VSAs must be able to sit in a confined location for up to 9 hours a day with 2 scheduled breaks.
• VSAs must be able to lift up to 30lbs of weight over their heads.
• VSAs must be able to work in a confined space bending and lifting for up to 9 hours with 2 scheduled breaks.
• VSAs must be able-bodied and physically flexible to work with and assist groups of school age children visiting the Museum.